Hunt groups – Incoming calls will be routed to your choice of multiple phones simultaneously.
Company Directories – Your customers can select who they want to speak with in the company (Normally you press the first three letters of the name using the numeric keypad)
Conference calls – Dedicated number for conference calling. Ability to have custom pin number and room numbers for multiple conferences
Video Conferencing
Feature codes - Customized feature codes for call routing, configuration, and implementation
IVR - Integrated Voice Recording: Voice recordings for callers to be greeted, with the ability to take user inputs and route calls accordingly (press 1 for sales, press 2 for ...)
Time range groups – Setup time ranges to accept calls or forward calls to voicemail/afterhours service, etc.
Inbound Routes - Inbound call routing
Outbound Routes - Outbound call routing.
Dialing Permissions - Allowing/Blocking calls to specific numbers
Call Detail Records - Call record logs, viewing calls placed, whether calls were answered, call duration, etc.
CDR Analytics - Analytics generated from call record logs
Voice Prompts - Prompts for user input when calling in
Music-on-Hold - Customized hold music available
Call Recordings - Recording and playback of calls
Paging/Intercom - Group paging or intercom: one-way audio transfer to destination of choice (for example a paging system across the office, for users to be able to page everyone in the office at once)
Call Forwarding - Transferring of calls to destination specified
Voicemail
Find me/Follow me - If one extension doesn't pickup, sequential ringing of numbers specified to reach destination (if extension doesn't pick up, then ring cell phone, if cellphone does not pickup, then ring office phone, etc.)
Voicemail to email - Emails sent to voicemail in audio format for listening on the go
Fax to email - Faxes sent to email as pdf format, no need to print all faxes and waste ink
Click to call – Integration in web browser to automatically dial any phone number that is clicked on
Supports Multiple Locations
All businesses can benefit from the features above. Some businesses find certain features more effective and beneficial than others. Our job is to explain the benefits to your business and help you make the most out of a VOIP phone service.
